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Shipping Policy

Thank you for visiting and shopping at THE PRAYER MAT SDN BHD. Following are the terms and conditions that constitute our shipping policy.

All orders are processed within 2-3 working days. If we are experiencing a high volume of orders, shipments may be delayed by a few days. We will contact you via email or telephone if this matter arises.

All prices on our website do not include shipping costs. Shipping costs will be added during the checkout process. We try our best to deliver your items within the delivery period stated. A separate email with the tracking number details will be sent once the order is process.

We do both domestic and international delivery for certains countries such Singapore, Brunei, Indonesia, Thailand, and other country.

Shipping method :

Peninsular Malaysia / Sabah / Sarawak: Jnt Express / Pos Malaysia Courier unless stated

Malaysia Shipping

  • Peninsular Malaysia : 3 – 5 business days with exceptions on weekends and public holidays.
  • Sabah / Sarawak : 3 – 7 business days with exceptions on weekends and public holidays.

Once your order has been processed and packed, we will send you an email containing a unique tracking number for you to keep track on the status of your parcel at all times. This tracking number will be sent to your registered email address. Please check your spam box/junk mail in case it’s there!

Example of FAQ :

  • My order is not delivered/missing. I want a refund!
  • I received my order, but one of the items is missing. What should I do?

If these happen to you, kindly email us your order detail information to customerservice@theprayermatofficial.com or directly contact with our customer service at +60142462184.

Information required:

  • Order ID number
  • Customer’s name
  • Customer’s contact number

Write us about the missing items disputes within 1 week of receiving your parcel. You will have to return and we will replace the items immediately. If you would like a refund instead, the process will take about 1 week.

It’s up to your choice/convenience either to your home or office address. But please ensure there is someone who would be able to standby at that address by the moment Courier Service delivers the parcel. In the event of no one is physically able to collect your parcel on delivery after two attempts, your parcel will either be held at the nearest appointed Courier Service office or sent back to us. We WOULD NOT REFUND or EXCHANGE if the parcel returned to us due unavailability of the customer by the time parcel delivered. You have to bear the shipping cost for second time shipping.

You can self-collect your items at The Prayer Mat Sdn Bhd at Changloon Kedah from Sunday to Thursday (8.30 am – 5.30 pm). However, please make sure that you click your order as pickup at store. Thank you.

Return Policy

We sincerely apologize for any reasons which brings you to this. If our product have any defects which originally came from us or received wrong items, we are happy to serve you if you want to exchange with the new one. Customers and resellers can return major damaged/wrong/faulty items within 7 days of once you received the item. Any lateness will not be entertained. State your order number, product information and pictures or video of the wrong/defect item to our customer service. The item should be UNWORN, UNUSED, UNALTERED, condition with ALL TAGS ATTACHED. If the wanted item is not available and you are insisted to own the design, please email us at customerservice@theprayermatofficial.com or directly contact with our customer service at +60142462184 for further actions.

Privacy Policy

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy. This Privacy Policy has been created with the help of the Privacy Policy Generator.

Interpretation and Definitions

  • Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

  • Definitions
  1. For the purposes of this Privacy Policy:
  2. Account means a unique account created for You to access our Service or parts of our Service.
  3. Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to The Prayer Mat Sdn Bhd, NO 5B , Jalan Teja 2, Taman Teja Indah, Changloon 06010 Kedah, 
  4. Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
  5. Country refers to: Malaysia
  6. Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
  7. Personal Data is any information that relates to an identified or identifiable individual.
  8. Service refers to the Website.
  9. Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
  10. Third-party Social Media Service refers to any website or any social network website through which a User can log in or create an account to use the Service.
  11. Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
  12. Website refers to The Prayer Mat Malaysia, accessible from theprayermatofficial.com
  13. You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

  • Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

  1. Email address
  2. First name and last name
  3. Phone number
  4. Address, State, Province, ZIP/Postal code, City

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Information from Third-Party Social Media Services

The Company allows You to create an account and log in to use the Service through the following Third-party Social Media Services:

  1. Google
  2. Facebook
  3. Twitter

If You decide to register through or otherwise grant us access to a Third-Party Social Media Service, We may collect Personal data that is already associated with Your Third-Party Social Media Service’s account, such as Your name, Your email address, Your activities or Your contact list associated with that account.

You may also have the option of sharing additional information with the Company through Your Third-Party Social Media Service’s account. If You choose to provide such information and Personal Data, during registration or otherwise, You are giving the Company permission to use, share, and store it in a manner consistent with this Privacy Policy.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.

Flash Cookies. Certain features of our Service may use local stored objects (or Flash Cookies) to collect and store information about Your preferences or Your activity on our Service. Flash Cookies are not managed by the same browser settings as those used for Browser Cookies. For more information on how You can delete Flash Cookies, please read “Where can I change the settings for disabling, or deleting local shared objects?” available at https://helpx.adobe.com/flash-player/kb/disable-local-shared-objects-flash.html#main_Where_can_I_change_the_settings_for_disabling__or_deleting_local_shared_objects_

Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. Learn more about cookies: Cookies: What Do They Do?.

We use both Session and Persistent Cookies for the purposes set out below:

  • Necessary / Essential Cookies

Type: Session Cookies

Administered by: Us

Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.

  • Cookies Policy / Notice Acceptance Cookies

Type: Persistent Cookies

Administered by: Us

  • Purpose: These Cookies identify if users have accepted the use of cookies on the Website.

Functionality Cookies

Type: Persistent Cookies

Administered by: Us

Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

To provide and maintain our Service, including to monitor the usage of our Service.

To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.

For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.

To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.

To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.

To manage Your requests: To attend and manage Your requests to Us.

For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.

For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

By email: customerservice@theprayermatofficial.com

By visiting this page on our website: https://theprayermatofficial.com

By phone number: +60142462184

Contact Us