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FAQs

We have you covered! We will email you as items in your order ship, or if there are updates on the status of your order. COVID-19 potential delivery delay: our carriers are currently experiencing delays in delivery. We apologize for the inconvenience this may cause.

For standard shipping, you should receive your order within 3-4 business days. delivery dates are not guaranteed in the event of service interruptions or failures caused by events beyond the control of THE PRAYER MAT.

We know you can't wait to receive your order, which is why we will be sure to notify you when your order ships via email.

We are so sorry to hear that your order arrived in less than pristine condition! Please let us make it right. Our customer service team will be more than happy to assist with processing a replacement order or issuing a refund. You may contact our customer service team at customerservice@theprayermatofficial.com or at 014-2462184.

Although we strive for perfection, we are human and sometimes the wrong items are shipped from our warehouses. We are so sorry for any inconvenience this has caused and our customer service team is here to help make things right. Please contact our customer service team via phone, email, or our contact us page, so that they can work to get you your goods as soon as possible.

We received all major online banking .

Shipping costs are calculated at the checkout, based on the dimensions and weight of your shipment, and the shipping address. To find out how much shipping will cost, please add the desired products to your cart and complete the checkout process.

We received all major online banking .

Be Our Reseller Reseller Introduction:

  •       The opportunity to be part of TPM Team, the only authorized distributer of MADA Carpet in Malaysia.
  •       The opportunity to generate an income through hot demand prayer mat/sejada from Madinah.
  •       The opportunity to market the product from Saudi Arabia.
  •       Easy and user friendly support system-ordering system and its people

  •       Lower price in market.
  •       Easy to sell product.
  •       Big margin per unit (RM20 – RM70)
  •       Marketing and promotion material will be given.
  •       Support group and system provide.

  •        Login to our reseller website www.theprayermatmalaysia.com to register (no fees charges)
  •       Upon approval, notification will be sent for your login purpose.
  •       Once login, your reseller’s price will be displayed and you can place your customer order.
  •       All orders have to be done through our official website at www.theprayermatmalaysia.com 
  •        Our warehouse team will process your order to your customer
  •       Telegram channel and Whatsapp group is provided.

Reseller FAQ” s

  • You can browse on our website and add items to your cart without creating an account, but to make any purchases you need to create an account by providing an email address and creating a password. Once you’ve created an account, shipping with us will be even easier.

  • After you place your order, you will receive a confirmation email from our official email. Then you will get to see the tracking process of your order in our website.

  • For some valid reason, you are allowed to make modification to your order. Email our customer service at customerservice@theprayermatofficial.com or 014-2462184

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Be Our Reseller